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We're POLYWOOD

Durable outdoor furniture sustainably crafted in the USA that is designed to be loved for countless seasons

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FREQUENTLY ASKED QUESTIONS

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Product Questions

How much of the POLYWOOD plastic lumber is recycled?

The majority of HDPE we use is recycled post-consumer and post-industrial plastics. We process these materials at our on-site facility to further reduce environmental impact, and 99% of all scrap material is reused. [Learn more about our recycling process](/content/pages/genuine-stories "Genuine Stories"/index.html).

Does POLYWOOD material contain wood or natural fibers?

Genuine POLYWOOD lumber is made from high-density polyethylene (HDPE) and does not contain wood or any natural fibers. [Learn more about our materials](/content/pages/our-materials "Our Materials"/index.html).

What is HDPE?

HDPE stands for high-density polyethylene, an exceptionally durable plastic with infinite recyclability.

Does the color of POLYWOOD lumber run all the way through the material?

Yes, our light-stable pigments, along with UV inhibitors and stabilizers, run continuously throughout the material and protect our lumber from harmful environmental degradation. No painting or waterproofing is required!

How much do POLYWOOD chairs weigh?

The weight of each chair varies based on the size and shape, but they average between 30 and 50 pounds each. All POLYWOOD furniture is built to withstand the harshest weather—each piece can be easily moved by one or two people. Yet it's heavy-duty and durable enough so you won't have to worry about your furniture blowing away in strong winds.

What is the weight capacity of POLYWOOD chairs?

Each product is run through a variety of tests to comply with ASTM standards. POLYWOOD chairs are weight tested up to 300 pounds per seat, although many products can withstand much more.

Is your furniture waterproof?

All of our HDPE lumbers offer excellent moisture resistance. POLYWOOD Select™ lumbers feature a highly compact microscopic structure thanks to Microcell™ technology, resulting in a less porous surface with superior moisture impermeability and extra-easy cleanability.

Does POLYWOOD material fade?

All genuine POLYWOOD lumbers feature ColorStay™ technology, or UV-inhibiting compounds that are fully integrated throughout the material to lock in lasting color and fade resistance.

Can I paint my POLYWOOD furniture?

The colors of POLYWOOD lumber run continuously throughout the material, so no painting is required. However, we do not recommend painting your furniture, as this will void the warranty.

Can POLYWOOD material be sanded?

POLYWOOD lumber should not be sanded as it will scratch the material's surface and void the warranty.

Can I keep my POLYWOOD furniture out all year round?

Yes, our ClimateTuff™ materials are extensively tested to the extremes, guaranteeing peak performance in a range of weather conditions—including hot sun, rain storms, snowy winters, salt spray, and heavy winds. (If you prefer covers to make seasonal cleaning easier and extend your furniture’s lifespan, we recommend the Coverstore.)

How do I clean POLYWOOD furniture? Can I power wash my furniture?

Yes, a high-pressure power washer (not to exceed 1,500 psi) can be used to deep clean POLYWOOD furniture. If you don’t have a power washer, POLYWOOD lumber is very low maintenance and easy to clean with soap, water, and a soft-bristle brush. [Learn more about our Care & Maintenance Tips](/content/pages/care-maintenance "Care & Maintenance"/index.html).

Does POLYWOOD furniture have a warranty?

Yes, we believe in our products, and stand behind their quality and durability with an exceptional warranty. [For details, see the full POLYWOOD warranty](/content/pages/warranty "POLYWOOD® LIMITED RESIDENTIAL WARRANTY"/index.html).

Where can I find the serial number for my POLYWOOD furniture?

Each piece of POLYWOOD furniture includes a sticker with a unique serial number. You can find the stickers on the backs or bottoms of products, such as table legs or seat undersides. POLYWOOD cushions also include serial numbers on the sewn-in tags. Watch this short video to find your product's serial number.

What type of hardware is used in POLYWOOD furniture?

For optimal performance and longevity, we use durable marine-grade quality hardware to assemble and construct all POLYWOOD furniture.

Is assembly required?

POLYWOOD furniture is designed to require minimal assembly. Some models even unfold right out of the box with no assembly necessary. Those that require assembly often take less than 30 minutes to complete and include basic tools with simple instructions. For assembly assistance, [visit our Assembly Tips page](/content/pages/assembly "Assembly"/index.html).

What are POLYWOOD cushions made from?

For the best year-round performance in outdoor settings, POLYWOOD cushions and pillows are crafted with outdoor performance fabric that resists weather, salt, sun, mold, and mildew; and filled with durable, thick, and quick-drying blended polyester fiber. [Learn more about our cushion materials](/content/pages/our-materials-fabric "Performance Fabric - Our Materials"/index.html).

Are there cleaning recommendations for POLYWOOD cushions?

POLYWOOD cushions are designed to be quick and easy to clean. For more information, please see our [Care & Maintenance Tips](/content/pages/care-maintenance "Care & Maintenance"/index.html).

Do POLYWOOD seat cushions have ties to attach them to the furniture?

Our seat cushions that are custom-made for our Adirondack chairs, chaise lounges, rocking chairs, swings, gliders, dining chairs, and benches with backs include ties that allow them to be securely attached to each coordinating seat.

Can I order a different color combination for deep seating sets than is shown online?

You can pick different color combinations for our existing deep seating frames and cushions using the fabric and lumber options we offer. If the lumber and fabric combination you want isn't shown on the item's product page, please send us a request for your desired pairing. Be sure to choose Product or General Question, then Unlisted Product Combination from the request form's drop-down menu. Our team will gladly help you select from the available shades.

Do you recommend covering POLYWOOD furniture?

Since POLYWOOD furniture is all-weather, it does not require a cover. However, covering your furniture will make seasonal cleaning easier and prolong its life. We recommend selecting furniture covers from the Coverstore.

Is it possible to clean and sanitize POLYWOOD furniture?

It is! To clean and sanitize your furniture, mix mild dish soap, a little bleach, and warm water in a bucket. Apply the solution to the lumber and let it soak for a few minutes, then scrub all surfaces with a soft-bristle brush. Finish up with a quick rinse from your garden hose and let your furniture air-dry.

If you're seeking a natural alternative to bleach, try undistilled white vinegar. For more cleaning tips, visit our [Care & Maintenance page](/content/pages/care-maintenance "Care & Maintenance"/index.html).

Should I remove the plastic film from my POLYWOOD medallions?

Yes. Once your furniture is assembled, peel the plastic film off all POLYWOOD medallions. The film protects the medallion during transit and assembly but should be removed afterward. Otherwise, UV exposure will cause the film to degrade, which can prematurely age the metal medallion beneath it.

How do I clean POLYWOOD aluminum furniture?

Aluminum cleans easily with soapy water and a soft cloth—simply wash, rinse, and towel-dry. Avoid using abrasive pads or harsh chemicals on aluminum, as these can damage the finish.

[See detailed cleaning instructions on our Care & Maintenance page](/content/pages/care-maintenance "Browse the POLYWOOD Care & Maintenance Page"/index.html).

Does POLYWOOD aluminum furniture color fade over time?

The powder-coated finish is specially formulated to block UV rays, ensure long-lasting color vibrancy, and protect aluminum from the elements.

[Learn about the materials behind our fade-resistant outdoor furniture](/content/pages/our-materials "Explore POLYWOOD Outdoor Furniture Materials"/index.html).

Can POLYWOOD aluminum furniture be left outside?

Our aluminum patio furniture can be left outside year-round without issue thanks to its high resistance to weather, corrosion, and other harsh elements.

Does POLYWOOD aluminum furniture need to be covered or stored?

POLYWOOD aluminum furniture is built to live outdoors—it doesn’t need to be covered or stored. However, covering your pieces does keep dust and dirt at bay, making future cleaning easier. Plus, our aluminum chairs are stackable, simplifying storage.

[Shop the Main Street Collection for durable aluminum and HDPE styles](/content/collections/main-street "Shop the POLYWOOD Main Street Collection"/index.html).

Can I use POLYWOOD furniture on the shallow ledge of my pool?

Yes—our [Laguna Collection](/content/collections/laguna "Laguna"/index.html) is specifically designed for in-pool use.* However, we don’t recommend using our other furniture collections in your swimming pool.

Learn more about using POLYWOOD furniture in swimming pools.

*Do not place in-pool furniture in water deeper than nine inches; otherwise, it might float.

What is marine-grade resin?

Marine-grade resin is a strong and durable material that’s highly resistant to water and UV rays. In-pool furniture from our Laguna Collection is made from marine-grade resin, or linear low-density polyethylene (LLDPE).

[Learn more about marine-grade resin](/content/pages/our-materials-marine-grade-resin "Ultra-Durable Marine-Grade Resin"/index.html).

How do I clean marine-grade resin furniture?

Marine-grade resin is easy to clean with soapy water and a soft-bristle brush. Make sure to rinse thoroughly and dry your furniture before placing it back on your pool ledge or storing it.

See detailed cleaning instructions on our Care & Maintenance page.

Will my furniture fade or get damaged if left on my pool ledge year-round?

You can leave marine-grade resin furniture on your pool’s tanning ledge year-round without worrying about damage from sun, salt, or chlorine.

Do I need to cover or store my marine-grade resin furniture?

Marine-grade resin is durable in all weather and can be used outside for a long time, so furniture covers and storage are not needed. However, covers can keep dirt, dust, and pollen away, making cleaning easier later. If you cover or store your furniture in the off-season, make sure it is completely dry and drained of water first.

What sizes are available for POLYWOOD pergolas?

We offer pergolas in two sizes: 8’ x 12’ and 12’ x 12’.

What materials are POLYWOOD pergolas made from?

Our outdoor pergolas are made with reinforced POLYWOOD lumber and marine-grade quality hardware.

Are POLYWOOD pergolas weather-resistant?

Yes. Our pergolas are engineered to endure years of blizzards, heavy rain, fluctuating temperatures, and other harsh weather conditions.

Can POLYWOOD pergolas be left outside year-round?

You can leave your POLYWOOD pergola outside all year long — no need to cover or dismantle in the off-season.

What surfaces can a POLYWOOD pergola be installed on?

Our pergolas work best on footings, pylons, and flat, hard, level surfaces such as concrete, decking, and installed pavers with an appropriate substrate.

Do POLYWOOD pergolas need to be anchored?

Yes. Anchoring your pergola in place keeps the structure from shifting in strong winds, heavy rain or snow, and fluctuating temperatures.

Do I need a permit to build a pergola?

Permanent structures may require a building permit. As the purchaser and/or installer of this product, you are advised to consult local planning, zoning, and building inspection departments for guidance on applicable building codes and/or zoning requirements.

Are POLYWOOD pergolas customizable?

No, our pergolas are sold as described on the product pages.

Do POLYWOOD pergolas come in different colors?

We currently offer our pergolas in POLYWOOD Select™ Natural. More color options will be available in the future.

How much maintenance does a POLYWOOD pergola require?

Like POLYWOOD furniture, our pergolas need minimal cleaning and care to keep them in top shape.

How do I clean a POLYWOOD pergola?

A simple scrub with soapy water at the beginning and end of the entertaining season does the trick. You can also use a pressure washer for faster cleaning. Just be sure to use one rated no higher than 1,500 psi equipped with a 40-degree fan tip.

How long does pergola installation take?

For a professional contractor, the estimated installation time for a POLYWOOD pergola is roughly 2 ½ hours.

Can POLYWOOD pergolas be used in commercial spaces?

Yes! Our pergolas can easily handle high-traffic spaces — and look good while doing it. They would be the perfect architectural anchor for restaurant patios, rooftop lounges, and resort poolside areas.

Can POLYWOOD pergolas be safely used with a fire feature?

Please consult the specific user manual for your grill, fire pit, or chiminea to ensure flames will remain at a safe distance from any combustible materials, including reinforced POLYWOOD lumber.

Are POLYWOOD pergolas covered by a warranty?

POLYWOOD pergolas are backed by our 20-year lumber warranty.

Can I add lighting, curtains, or accessories to a POLYWOOD pergola?

Absolutely. Our pergolas would look great with strands of lights woven through the crossbeams or climbing plants vining their way through the top.

Will adding accessories void the pergola’s warranty?

Accessories with a maximum weight of 30 pounds can be installed on the cross beams using standard decking hardware at least 1/2" away from any lumber edge. Meeting these requirements will not void the lumber component warranty.

What’s the return policy on POLYWOOD pergolas?

We accept returns on pergolas. The product must be unassembled and in its original packaging. Customers are responsible for return shipping costs and a 25% restocking fee. See our Returns page for more details.

Can I cancel my pergola order?

Orders for POLYWOOD pergolas can be canceled up to the time of shipment. Once shipped, the customer is responsible for any incurred freight expenses.

Service Questions

Do you ship to Alaska and Hawaii or outside the U.S.?

Yes! If you're shipping to Alaska, Hawaii, Puerto Rico, Guam, or another country outside the contiguous U.S., please request a shipping quote.

Is there a minimum order required to qualify for free shipping?

There is no minimum order to qualify for free shipping to any of the 48 lower contiguous United States. However, some exceptions apply.

Do you charge sales tax?

As required by law, sales tax is determined by the state where your order is shipped. If applicable, sales tax will be added to your order total at checkout.

What is your return policy?

If you're unsatisfied with your purchase, please submit a return request within 30 days of delivery. In the form's drop-down menu, select Warranty or Order Issue, then Returns. We'll process the return and either help you find a replacement or refund your purchase price.

[Please see our Return Policy](/content/pages/returns "Returns"/index.html) for more information.

How can I initiate a return?

Please submit a return request form. In the form's drop-down menu, select Warranty or Order Issue, then Returns.

Do you offer material samples?

Yes, we do! You can [purchase material samples here](/content/collections/samples "Samples"/index.html).

How can I cancel my order?

If you need to cancel your order, please submit an order cancellation request. Once we receive the completed form, our team will contact you.

Orders may be canceled for any reason before the item(s) have shipped. Once your order ships, you may use our [30-day no-hassle return/exchange policy](/content/pages/returns "Returns"/index.html).
We’re unable to adjust orders placed through other retailers. If you purchased POLYWOOD furniture from another retailer, you must contact them directly to change your order.

How long will it take to ship my order?

Shipment transit time within the contiguous U.S. typically takes 2–6 business days. Please note that transit times are estimates and cannot be guaranteed.

You'll receive an estimated ship date at checkout and an email with tracking information once your order ships. Check your tracking details for the carrier's estimated arrival date.

Learn more about production lead time and delivery transit time.

Where can I check the status of my order?

You can check on the status of your order by visiting the [Order Status page](/content/pages/request-order-status "Request Order Status"/index.html).

Where can I submit a warranty claim?

Please submit your warranty request form here. To streamline your experience, be prepared to submit the serial number and photos of your POLYWOOD furniture.

Where can I see POLYWOOD furniture in person?

Use our [showroom locator](/content/pages/showrooms "Where to buy POLYWOOD® Furniture - Showroom Locator"/index.html) to find a specialty patio dealer near you.

I work for an interior design company. How can I get set up to purchase POLYWOOD furniture for my clients?

Please see our [POLYWOOD Professional Designer Program page](/content/pages/professional-designer-program "Professional Designer Program"/index.html).

I work for a commercial business and would like to purchase furniture for it. How can I apply for a commercial account?

Please fill out our [Commercial Program application](/content/pages/commercial-program "POLYWOOD Commercial Program"/index.html).

Who do I contact for a donation for my business/organization/group/team/etc.?

To request a donation or sponsorship, please complete our [Corporate Giving form](/content/pages/corporate-giving "Corporate Giving"/index.html). Once received, our team will review your request and contact you with more information.

What is White Glove Delivery?

We partner with white-glove delivery providers who will deliver your furniture, assemble and place it in your preferred space, and remove all packaging.

See our [Shipping & Delivery page](/content/pages/shipping-delivery "Shipping & Delivery"/index.html) for more details and exclusions.

Can I still check out as a guest?

Yes! Guest checkout is always available. You do not need an account to check out; simply select "continue as guest" during checkout.

Choosing a selection results in a full page refresh.

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